RETURN AND EXCHANGES


The PART AND PARCEL Return and Exchanges Policy applies only to online purchases made through www.partandparcelblogshop.com.

 

CONDITIONS FOR 14DAYS RETURN

If you find the sizing, colour or fabric of any item you purchased from PART AND PARCEL not suitable for you, you may return it to us. Items except for earrings can be returned within 14 working days if they have not been worn, altered or washed.

a) All items must be returned in their original condition (unworn, unwashed and unaltered) and with all the tags attached. All items must be returned in their original packaging including undamaged boxes if there is any. Return for items that do not meet any of these conditions will be duly declined.

b) Refund will be made by means of store credit in the form of voucher code which doesn't expire. The value of the voucher is equal to the purchase value of your returned item. Please note that there will NOT be any cash refund.

c) Store credit can be used to make future purchases through our website. Store credit will be linked to your account and cannot be used by anyone else.

 

CONDITIONS FOR EXCHANGES

In the event that defective Item (Defects include holes, missing parts and faulty stitching) or incorrect item received, we will send you a replacement item.

a) Should the item be out of stock, we will issue a cash refund.

b) Please note that there may be a 0.5”-0.8” difference in our given measurements. AND this measurement variance is not considered as a defect.

 

HOW TO RETURN OR EXCHANGES

a) Please drop us an email at enquiry@partandparcelblogshop.com and we'll confirm the exchange/return details. Please avoid mailing back any item to PART AND PARCEL without prior confirmation with us as it will be very difficult to track the order and this will delay the return or exchanges process.

b) All returns/exchanges have to be mailed back to us within 14 working days from the day the parcel was delivered. 

c) Once we receive the returned item, we will process your request within 1-2 working days. Email notification will be sent to you once the refund/exchange has been processed. Again, please note that the refund/exchange will only be granted once returned items have been deemed to be unworn, unwashed and unaltered and in original condition with all tags attached and packaging intact.

 

PART AND PARCEL reserves the right to exercise discretion in permitting all returns and exchanges.

Again, please be reminded that items mailed back to PART AND PARCEL without prior confirmation with us will not be entertained and the refund/exchange will only be granted once returned items have been deemed to be unworn, unwashed and unaltered and with all the tags attached and in original condition.

 

 

PARTNPARCEL - Business Registration No. 53247655K